Qupath: Having problem opening .tiff on mac

I’m a new user to QuPath. I installed QuPath 0.2.3 on my mac. It has no problem opening svs files but it cannot open .tiff files. It took a long time to import the tiff file into QuPath and only black background is shown.
The tiff file is not corrupted since my collaborator can successfully open it with QuPath on Windows. Does anyone know how to solve this problem? Thanks!

If the .tiff file is not pyramidal, it might be more of a memory issue.

Is there any message in the View-Show log? Does the PC have more memory? Where does the tiff file come from? There are many possible sources and formats, “.tif” is both very generic and flexible.