It seems some users have a problem importing .mrxs scans from 3DHistech scanners, where only a low-resolution layer of the scan is imported. I think we may have found a possible workaround… perhaps someone can confirm this.
Export the .mrxs slides as .mrxs using the 3DHistech Slide Converter tool (exporting to .mrxs and tiff should not require a license). IMPORTANT: Under export properties, UNCHECK the “transfer only” box.
hope this helps, as it has made my life easier!