One of our users recently contacted us saying that she can’t see her images on our OMERO server since the pyramid are still not generated. Those images were uploaded the day before and are OME-TIFF.
I took the liberty of checking other of her images and there are some which were uploaded more than 6 months ago and for which the pyramids are still missing. I could understand about one day old images not being processed yet but 6 months old should have been processed I think.
Our current server is running OMERO 5.4.10 which has an older Bio-Formats version. We’ll soon update to 5.5.1 (5.6 will unfortunately require more work for which we don’t have time at the moment). Do you think that the new OMERO version with its new Bio-Formats should fix this ?
I checked with the person in charge of the server and this is his message :
I would say that the Pyramid processing job in general is running fine. I can “see” it working as progress of pyramid data generation is shown in the PixelData log file. Since I restarted OMERO processes yesterday for a different reason, the pyramid processing job had been re-initialized as well.
My current speculation is, that the pyramid processing job is “simply” too slow, meaning seriously lagging behind.
We had a similar issue a couple of years ago where some pyramid data got corrupted messing up new ones, which is not the case today.
Do you know any way to make this smoother ?
Thanks a lot !