I am trying to connect to my institute server using OMERO.insight client installed in my linux machine but ends up getting the error ‘Please check your username and/or password or try again later’ with the right credentials. The same error is thrown while trying to connect to OMERO demo server.
Details of my system, client and server
System: Ubuntu 18.04.3 LTS
Java version: 11.0.6
OMERO.insight client downloaded: OMERO.clients-4.4.11-ice35-b114.linux (also tried OMERO.clients-Beta4.1.1.linux )
server: Acapella Version 188.8.131.52082 which utilizes the open source database OMERO 4.4.11
I used the login credentials we usually use to login to the institute microscopy service and hope got the right compatible version of programs on my side to connect to the server. I have also made sure with the network departments that all the ports required to to establish connection with sever are open and not blocked.
Could someone help me to figure out what’s wrong in establishing this connection.