No Processor available for populate metadata


I wanted to rerun the Matlab tutorial. So from IDR I imported the required data set. I now want to add the metadata file which I tried with the “bulk-metadata” downloaded from IDR but also the csv file given at the git-hub repo.. Both didn’t work.

I get the “No Processor available. Please try again later.” error.
Our Server is running with the version 5.4.10…
I wasn’t able to find any similar case so far and also nothing useful at the logs:

`2020-01-07 22:27:36,981 WARN [ ome.system.UpgradeCheck] (nitializer) UPGRADE AVAILABLE:Please upgrade to 5.5.1. See for the latest version.
2020-01-07 22:27:36,982 INFO [] (nitializer) Server version: 5.4.7
Client version: 5.4.10-ice35-b105
os_version: 10.15.1
java_version: 1.8.0_231
os_arch: x86_64
os_name: Mac OS X

2020-01-07 22:27:37,120 DEBUG [ omero.gateway.facility.Facility$1] (nitializer) Created new AdminFacility
2020-01-07 22:27:37,218 INFO [] (nitializer) Cannot connect OMERO at: sl-mdc-t-omero
User Name: vschuma – Password: ************

2020-01-07 22:27:53,202 WARN [ o.o.s.a.m.editor.AnnotationTaskPane] (nitializer) UI for displaying ROIS annotations not implemented yet!
2020-01-07 22:27:53,374 DEBUG [ omero.gateway.facility.Facility$1] ( Thread-13) Created new BrowseFacility
2020-01-07 22:28:10,713 DEBUG [ omero.gateway.facility.Facility$1] ( Thread-43) Created new ROIFacility
2020-01-07 22:28:10,717 DEBUG [ omero.gateway.facility.Facility$1] ( Thread-43) Created new DataManagerFacility
2020-01-07 22:30:45,386 ERROR [ o.o.shoola.env.ui.ScriptRunner] (entQueue-0) Data Retrieval Failure: java.lang.Exception: Cannot run script with ID:51
at org.openmicroscopy.shoola.util.concur.tasks.CompositeTask.doStep(
at org.openmicroscopy.shoola.util.concur.tasks.ExecCommand.exec(
at org.openmicroscopy.shoola.util.concur.tasks.AsyncProcessor$
Caused by: Cannot run script with ID:51
… 6 more
Caused by: omero.NoProcessorAvailable
serverStackTrace = “”
serverExceptionClass = “”
message = “No processor available! [0 response(s)]”
processorCount = 0
at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)
at sun.reflect.NativeConstructorAccessorImpl.newInstance(
at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(
at java.lang.reflect.Constructor.newInstance(
at java.lang.Class.newInstance(
at IceInternal.BasicStream.createUserException(
at IceInternal.BasicStream.access$300(
at IceInternal.BasicStream$EncapsDecoder10.throwException(
at IceInternal.BasicStream.throwException(
at IceInternal.Outgoing.throwUserException(
at omero.api._IScriptDelM.runScript(
at omero.api.IScriptPrxHelper.runScript(
at omero.api.IScriptPrxHelper.runScript(
at omero.gateway.Gateway.runScript(
… 10 more
Exception in thread “AWT-EventQueue-0”

Do you have any idea what could be wrong?

So far I only tried it with the dataset reduced to 10 images and with every setting combination possible. And I think the issue is somewhere else.
The server isn’t maintained by our selfs but our IT facility.


Hi @vcfbnn. Welcome to!

This is a fundamentally server-side issue but since you say:

is there any way you can put us in touch with the administrator of the system? We’ll need to see the output of omero admin diagnostics and likely server logs.



I’ll go ahead and mention it here, but I will be strongly encouraging an upgrade in the next few days. See:

Hey Josh, thank you so much for the fast answer!

Yes I’ll look for the person responsible. Is there any contact E-Mail address or so I could provide them?

Anything on, but really is the best. :heart: