we are struggling with getting our OMERO server to send out emails properly. I believe the configuration settings for our used email server are generally fine, because it has been working few months ago for a short period of time but then stopped to work again. It is somewhat weird but I couldn’t figure out, why it stopped to work again and would love to get some hints on how I can debug the system to get more information on where the process is disturbed.
Installation overview (latest omero-server & omero-web is installed):
================================================================================ OMERO Diagnostics (admin) 5.7.1 ================================================================================ Commands: java -version 11.0.8 (/bin/java) Commands: python -V 3.6.8 (/mnt/data/OMERO.venv/server_venv3/bin/python -- 2 others) Commands: icegridnode --version 3.6.5 (/bin/icegridnode) Commands: icegridadmin --version 3.6.5 (/bin/icegridadmin) Commands: psql --version 11.9 (/bin/psql) Commands: openssl version 1.0.2 (/bin/openssl)
Omero email configuration:
omero.ldap.user_mapping=omeName=sAMAccountName,firstName=givenName,lastName=sn,email=mail omero.mail.auth=true omero.mail.config=true email@example.com omero.mail.host=mail.our-domain.de omero.mail.password=******** omero.mail.port=465 omero.mail.smtp.debug=false omero.mail.smtp.starttls.enable=false omero.mail.transport.protocol=smtps omero.mail.username=emailaccount
If I send out an email via OMERO admin console, it doesn’t report an error and for some reason always prints a double amount of emails to be send out (e.g. if I choose to addressees, it says “2 of 4 send out”:
Maybe this is a trivial configuration error, but I’m thankful for any hints on how to get to the core of the issue.