(Thank you for the input Herbie)
It is certainly possible for this to happen. It depends on where the question is posted for example (on the company forum or on another forum). It will also be influenced by whether the user posting is a known user with a valid tech / app support - those naturally get priority. There are several other factors.
My original comment was specific about the company I currently work with - i.e. the one I can control to ensure we would follow up on tech/app support requests on this forum.
When visiting microscopy core facilities and individuals labs around the world I see they typically use several pieces of software from free and open source all the way to commercial and closed source to complete a pipeline. Many tools (free, commercial, open and closed) aim to provide users a complete workflow. The reality is users select a few tools and string them together to complete their work (often including one ore more commercial tools along with FIJI apps and other great tools).
As I mentioned above, this forum was created by and for open source tools. At the start of this thread / discussion it looked like the forum was considering to include other tools. Also, on twitter (where I originally saw the news) it looked very much like it was an effort to bring all tools under one roof (not just the the open source ones). see for example: https://twitter.com/cmci_/status/1025262569710186496 or more generally, https://twitter.com/search?vertical=default&q=forum.image.sc&src=typd
The more vocal users on this thread have made it clear that the forum should be for open source tools only (commercial or not is another question). Naturally, I respect those opinions - everyone in the community has a voice. I will continue to do my part to make the wider bio image analysis community a stronger / better / more impact-full one.
All the best