Cell Profiler Analyst cannot connect to the server

An error occurred in the program:
DBException: ERROR: Failed to connect to database: DefaultOvsiyDB as DefaultOvsiyDB@DefaultOvsiyDB.db.770358 … source.com (connID = “MainThread”).
(2003, “Can’t connect to MySQL server on ‘DefaultOvsiyDB.db.7703587.hostedresource.com’ (10060)”)

Traceback (most recent call last):
File “classifier.pyc”, line 581, in OnFetch
File “datamodel.pyc”, line 117, in GetRandomObjects
File “datamodel.pyc”, line 83, in _if_empty_populate
File “datamodel.pyc”, line 48, in PopulateModel
File “dbconnect.pyc”, line 1522, in CheckTables
File “dbconnect.pyc”, line 1508, in is_view
File “dbconnect.pyc”, line 64, in fn
File “dbconnect.pyc”, line 481, in execute
File “dbconnect.pyc”, line 330, in connect

I am trying to connect to the server so that I can create more rules for my training set. I get this error. What could be wrong?

Could you attach the properties file you are using for this? (If it doens’t let you upload a properties file, change the extension to .zip and re-try.)
-Mark