Bio-Formats PlugIN Issues opening .VSI High resolution

Hi All,
I am having issuing opening a .vsi file through the bio-formats importer. Basically every which way I try to open this file (which should have a 20x magnification) the file looks as if it is just a thumbnail or overview and remains highly pixelated with terrible resolution. Anyone know how to fix this issue?

Hi Hannah, what all options are you selecting when importing? Does it give you the option to open different series?

If you are able to upload the file to I would be happy to test the file directly